Service Advisor

Job reference: 
Selected Hours: 
Contract type: 

Topstaff are delighted to be working with our client to assist them in recruiting a Service Advisor, to be based in their site in Bellshill on a full time temporary basis until June 2018.
This role will involve the following:
• To greet customers in a courteous and efficient manner, both in person and by telephone.
• To assess the customers’ needs and requirements
• To advise on service and/or repair requirements and sell additional products and services
• To maintain up-to-date knowledge of vehicle service, repair and warranty policies and product changes.
• To supply accurate estimates for servicing and repairs, ensuring the customer the customer is aware of costs and timescales involved
• To accurately record and communicate customer work instructions to the Workshop Controller / Technician
• To monitor progress in workshop to ensure promised delivery times are met
• To load the workshop to the optimum level
• To contact customers for authorisation if additional work is necessary
• Prepare and present invoices and obtain payment
• Maintenance of customer record system and use to follow up customers
• Deal with customer complaints as prescribed, within authority limits and review with manager
• Maintain reception area to a high standard, ensuring displays, prices, etc. are current
• To monitor job status against required completion times in conjunction with Workshop Controller.
• To communicate with the Workshop Controller when completion time will or will not be met and inform the customer in good time.
• Maintenance of customer records and use to follow up customers
The successful candidate will have experience working in a busy office environment, have excellent customer service and interpersonal skills.
If you have the right skills and experience, then please apply (Agency)

Apply now Back to all vacancies